Log in to Your Crumb Account
Head over to our Login Page and log in using the Magic Link which is sent to your registered email inbox.
How to Change Your Subscription
We understand that circumstances may change, and subscription preferences may need to be adjusted.
In order to make our service as best as it can be, before you decide to leave it would be incredibly useful to learn why. If you are thinking of making changes to your subscription, we politely ask that you reach out over live chat to let us know you are thinking of moving on from Crumb. Perhaps there is something we can do to help?
Feedback from our members is invaluable to us and we appreciate you taking this extra step with us.
Cancellation Steps:
Navigate to My Services
In the top right-hand corner, you will see the email address that you have logged in with. Please click on your email, then select My Services.
If you do not see "My Services", please make sure you are viewing from a desktop/laptop.
Locate your subscription
From this page, you will be able to see all the features enabled on your account. Under "Primary Services", you will be able to see your Crumb Premium subscription. On the right-hand side, you will see a button labelled "Manage", please click this button.
Manage your subscription
After clicking Manage, you will be able to see your renewal date. You will also a see button to the right labelled "Cancel", please click this button.
Verify your identity
As an extra layer of security, an email will be sent to the email address registered on the account containing a code. In order to proceed with the cancellation of the account you will need to enter this code. Once the code has been entered, please click "Verify Identity".
Confirm cancellation
This is the final step before the cancellation is complete. Here all you need to do is confirm the cancellation by clicking the button on the bottom right-hand side.
Don't throw your tags out!
Even though you have now cancelled your subscription, your tag will still have access to all the premium features until the end of your billing cycle.
After that, your tag will still show a basic pet profile including your name and contact information, which will be invaluable when trying to be reunited with your lost pet as quickly as possible.